So I called to update our credit card info for our automatic payment of our Verizon internet.
I was transferred SEVEN times. To this person who couldn’t help me, to another person who couldn’t help me, to this person could only help me if I lived in New Jersey… Then they couldn’t find my account number. Then they couldn’t find ME. Despite the fact that I have paid them lots of money EVERY MONTH for the last EIGHT years… They have no record of me existing. Part of me really wanted to just let my credit card expire and bounce right back to them. Clearly they won’t miss me, since they don’t seem to know who I am. But instead, being the responsible citizen that I am, I wasted 45 minutes trying to find the ONE SINGLE employee out of thousands who could actually help me.
FINALLY someone was able to update the info I needed. Which took all of 1 minute.
Then, my heart full of dread, I called the company that makes this Hello Kitty boom box. Ellie got this for her birthday and it just randomly stopped working, so I called customer service.
An ACTUAL REAL LIVE person answered the phone. She told me to mail it to them and they would fix it for FREE and if they couldn’t fix it, they will MAIL ME A NEW ONE! Amazing!!
Feeling confident, I called the insurance company. Who managed to make Verizon look downright speedy and efficient. The insurance is denying to pay any of our maternity/newborn care. Because it was all filed under Husband’s policy number. (Obviously they would deny maternity care for him seeing as HE IS A MAN.) It is very simple fix – they just needed to change things to MY policy number. I tried to explain this to them, but it was apparently MUCH too complicated a concept for them to understand. Seriously – my head almost exploded after having the same conversation over and over for 30 minutes with an women who kept calling me “Honey” and was INSISTING that there had been no mistake.
And there goes two hours of my life that I will never get back.